Most orders are prepared for shipment within 1–2 business days, excluding weekends and holidays. During busy periods, processing may take a little longer. We will communicate any significant delays. Processing time is separate from the carrier's delivery time.

Shipping rates are calculated at checkout using your delivery address, package weight and dimensions, and available carrier services. Rates may vary depending on your destination, package details, and selected shipping method.

At this time, Hammock Bay Soap ships within the United States only. We hope to expand our shipping destinations in the future and look forward to sharing our handcrafted products with customers beyond the U.S. when international shipping becomes available.

You will receive a shipping confirmation email when your order ships, with tracking information where available.

We accept eligible returns of unopened, unused products when requested within 14 days of delivery. To qualify for a change-of-mind return, products must be unused, unopened, and in their original packaging, with any protective seals intact. Please contact us before sending anything back so we can review your request and provide return instructions.

For hygiene and safety reasons, we generally cannot accept change-of-mind returns of opened, used, or unsealed soaps, shampoo bars, conditioner bars, creams, or other personal-care products. If your product arrives damaged, defective, or incorrect, please contact us so we can review the issue and help make things right.

For approved change-of-mind returns, customers are responsible for return shipping costs. We recommend using a trackable shipping service. If we confirm that your order arrived damaged, defective, or incorrect, we will arrange an appropriate resolution at no additional shipping cost to you.

Please contact us as soon as possible, preferably within 48 hours of delivery, so we can help resolve the issue promptly. Include your order number, a brief description of the problem, and photographs of the affected products and packaging when available. The 48-hour period is a preferred notification window, not an automatic cutoff for assistance. Once we review your concern, we will work with you to arrange an appropriate replacement, refund, or other resolution.

Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method. The time required for funds to appear depends on your payment provider or financial institution. Original shipping charges are generally not refunded for change-of-mind returns. This does not limit refunds or other remedies required by applicable law.

Please visit our Contact page or email info@hammockbaysoap.com . Include your order number, the product involved, and the reason for your request. Please do not send products back without first contacting us for return instructions.