Quiet Answers for Curious Minds
We believe in transparency, honesty, and a little bit of warmth. Here are answers to the questions we hear most often.
Product & Ingredients
What makes Hammock Bay Soap different from other handcrafted soaps?
Every Hammock Bay Soap creation begins with a commitment to thoughtful craftsmanship. Our products are handcrafted in small batches, with careful attention to ingredients, formulation, and the smallest details. Founded by a former Certified Registered Nurse Anesthetist (CRNA) with 32 years of professional experience, Hammock Bay Soap brings a distinctive appreciation for precision, quality, and care to the art of handcrafted bath and body products.
What kinds of ingredients do you use?
We carefully select oils, butters, botanicals, clays, fragrances, and other ingredients to create our distinctive handcrafted products. Each formulation is thoughtfully developed with attention to quality, consistency, and craftsmanship. We never use tallow, lard, lanolin, or animal-derived milk. Some formulations feature coconut milk, a plant-derived ingredient. Complete ingredient information is provided on individual product labels and listings so you can make an informed choice.
Do your products contain palm oil?
Some of our formulations contain palm oil, while others are palm-free. Please review the ingredient information on each product page to determine which option best suits your preferences.
Are your products vegan?
Vegan status varies by formulation. Hammock Bay Soap never uses tallow, lard, lanolin, or animal-derived milk. However, some products contain animal-derived ingredients such as honey, yellow beeswax, or natural Tussah silk. Coconut milk is plant-derived and does not affect a product's vegan status by itself. Please review each product's ingredient declaration before purchasing, or contact us if you would like assistance identifying an option that meets your preferences.
Do you test on animals?
Hammock Bay Soap does not conduct animal testing on its finished products. We request information from our ingredient suppliers regarding their current animal-testing practices.
How do I choose the right scent for me?
Scent is personal, so begin with the notes you already enjoy. Fresh botanical, citrus, or herbal profiles often feel lighter, while woods, vanilla, and warmer notes tend to feel more grounding. Each product description includes the scent profile to help guide you. We offer unscented soaps.
What is the difference between a shampoo bar and a soap bar?
Our shampoo bars are handcrafted cleansing bars formulated specifically for washing the hair and scalp, with a blend of oils selected for that use. Because they are made through saponification, they are naturally alkaline. Our body soaps use different formulations designed primarily for cleansing the skin. Please review each product page for complete ingredients, product-specific information, and hair-type guidance.
Where are Hammock Bay Soap products made?
Hammock Bay Soap products are handcrafted in small batches in Northwest Florida. We take pride in our Florida roots and in creating distinctive bath and body products with thoughtful attention to craftsmanship and detail.
Usage & Care
How do I use a shampoo bar?
- Wet your hair and the bar thoroughly.
- Work the bar between wet hands to create lather, or glide it lightly over the hair a few times.
- Massage the lather through the scalp and hair, then rinse thoroughly.
- Allow the bar to dry fully between uses.
Hair and water conditions vary. If your hair feels unusually rough, coated, tangled, or dry, discontinue use or contact us for product guidance. A conditioner may be used if desired.
How do I store my soap bar to make it last longer?
Allow the bar to dry thoroughly between uses on a well-draining soap dish, away from standing water. Store unused bars in a cool, dry place.
How long does a handcrafted soap bar last?
The lifespan of a handcrafted soap bar depends on how often it is used and how it is stored. To help your bar last longer, place it on a well-draining soap dish and allow it to dry thoroughly between uses. Keeping it away from standing water helps preserve the bar between your daily rituals.
Can I use your products on sensitive skin?
Skin sensitivities vary, and no product is suitable for everyone. Review the full ingredient declaration and allergen advisory before use, especially if you have known allergies or sensitivities. Patch test a small area before first use and discontinue use if irritation occurs. Products containing fragrance, essential oils, exfoliants, or specific allergen sources may not be appropriate for every customer.
Orders & Shipping
How long does it take to process and ship my order?
Orders are typically prepared for shipment within 1–2 business days, excluding weekends and holidays. Processing may take longer during unusually busy periods, and any known delays will be communicated. Transit time varies by destination and carrier. Tracking information is sent when available after shipment.
How is shipping calculated?
Shipping costs are calculated individually at checkout based on your delivery address and the shipping service selected. You will be able to review the shipping cost before completing your purchase.
Can I send this as a gift?
Yes! You can have your Hammock Bay Soap order shipped directly to someone special by entering their address during checkout. Each order is packed with care, making it a thoughtful way to share a little sanctuary with someone you love.
Would you like to include a personalized gift message? Simply visit our Contact page after placing your order. Include your order number, let us know it's a gift, and share the message you'd like us to include. Please send your request as soon as possible, before your order is prepared for shipment. We'll do our best to accommodate it.
What is your return policy?
If there is a problem with your order, contact us within 14 days of delivery. Eligibility for a return, replacement, or refund depends on the circumstances and the condition of the product. Please note that return shipping costs are the customer's responsibility. Because many personal-care products cannot be resold once opened, some items may not be eligible for return due to hygiene and safety considerations. Please review our Shipping & Returns page for complete terms before sending anything back.